Effective Date: September 20, 2026
Old Town Insurance Group, LLC (“Old Town Insurance Group,” “we,” “us,” or “our”) is an independent insurance agency. We respect your privacy and are committed to protecting the personal information you provide to us.
This Privacy Policy explains the types of information we may collect, how we use and share that information, how we protect it, and the choices available to you.
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Old Town Insurance Group, LLC
3318 Bridgeport Way W, Suite C-5
University Place, WA 98466
Phone: 206-207-1660
Email: heather@oldtowninsgroup.com
We may use personal information to:
-Obtain and provide insurance quotes
-Submit applications and information to insurance companies and other insurance markets
-Place, issue, renew, modify, or service insurance coverage
-Process insurance-related transactions requested by you
-Communicate with you regarding quotes, applications, policies, renewals, billing, claims, and service requests
-Provide insurance ID cards, certificates, policy documents, and other requested materials
-Respond to questions and customer service requests
-Schedule telephone calls or appointments
-Maintain appropriate agency and insurance records
-Detect or prevent fraud or unauthorized activity
-Meet legal, regulatory, contractual, and insurance carrier requirements
-Operate and improve our agency and website
Old Town Insurance Group does not sell or rent your personal information.
Because we are an independent insurance agency, we may share information when reasonably necessary to obtain quotes, place coverage, service your insurance, or complete transactions you request. This may include sharing information with:
-Insurance companies
-Managing general agencies, wholesalers, and other insurance markets
-Claims administrators and other parties involved in insurance transactions
-Service providers that assist us with agency management, communications, technology, document processing, payment processing, or other business operations
-Government agencies, regulators, law enforcement, or other parties when required or permitted by law
-We may also disclose information as otherwise permitted or required by applicable law.
-We do not disclose personal information about current or former customers to unrelated third parties for their own marketing purposes
-We do not share nonpublic personal information about our customers or former customers with affiliates or nonaffiliated third parties except as permitted or required by law.
We maintain reasonable administrative, technical, and physical safeguards designed to protect nonpublic personal information from unauthorized access, use, or disclosure.
Access to personal information is limited to employees, insurance companies, service providers, and other parties who reasonably need the information to provide or support insurance products and services or perform legitimate business functions.
We require our employees to respect the confidentiality of customer information and use it only for appropriate business purposes. While we take reasonable measures to protect information, no electronic communication, website, or data-storage system can be guaranteed to be completely secure.
Old Town Insurance Group may communicate by SMS/text message with customers and prospective customers who have consented to receive text messages or who initiate text communications with our agency.
Text messages may include:
-Responses to insurance inquiries
-Quote and application follow-ups
-Appointment or telephone call scheduling
-Policy service communications
-Document reminders and notifications
-Insurance ID card notifications
-Billing or renewal-related communications
-Other insurance-related assistance you request
Mobile phone numbers, SMS opt-in information, and consent to receive text messages will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
Consent to receive text messages is not a condition of purchasing insurance products or services.
SMS Terms
Message frequency may vary.
Message and data rates may apply.
Reply STOP at any time to opt out of receiving SMS messages.
Reply HELP for assistance, or contact Old Town Insurance Group at 206-207-1660.
After opting out of SMS communications, you may continue to receive appropriate communications from us by telephone, email, mail, or other methods.
We retain personal information for as long as reasonably necessary to provide and service insurance products, maintain appropriate agency records, and comply with applicable legal, regulatory, contractual, and insurance carrier requirements.
Information that is no longer required may be securely deleted, destroyed, or otherwise disposed of in accordance with our record-retention practices and applicable law.
You may contact us if you believe information maintained by our agency is inaccurate or needs to be updated.
Certain information may need to be retained to comply with insurance, legal, regulatory, contractual, or recordkeeping requirements.
You may opt out of SMS communications at any time by replying STOP.
You may also contact us regarding privacy questions or requests using the contact information listed in this Privacy Policy.
Our website may contain links to insurance companies, payment services, or other third-party websites.
Old Town Insurance Group does not control the privacy, security, or content of third-party websites. When visiting another website, we encourage you to review that organization's privacy policy.
We protect information relating to former customers in accordance with the same privacy and security practices described in this Privacy Policy.
We do not disclose nonpublic personal information about former customers to unrelated third parties except as permitted or required by law.
© 2025 Old Town Insurance Group
